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Terms & Conditions

Terms & Ways of Working

Business Support Hours
Our official business hours are 08:00 to 17:00 on normal weekdays.

After Hours & Emergency Support
There is an optional monthly bolt-on plan available if this is a requirement.

Retainer Cancellations
For support retainer cancellations, please note that it could take up to 60 days for us to stop all active upstream services and products (the average is 30 days).

Ticket-based Support
We use a ticketing system to log and manage all support incidents. Please report all new incidents to us on:

Hardware / Software Changes
Any new / replaced / upgraded hardware or software implemented after the initial assessment could have an imapct on existing systems and require additional support. A new impact study and assessment might be required.

Additional Onsite Support
Onsite retainer bolt-on plans are available for when you need an IT Team on standby for events, conferences, training, installations, etc.